Shipping Policy

1. Processing Time

Orders are processed within 7-12 business days (excluding weekends and holidays) after payment is confirmed.
Orders with custom or pre-order items may require additional processing time.
Sometimes, delays may occur due to natural factors, warehouse issues, or location-specific challenges. However, we will do our best to ensure the fastest possible delivery. In case of any delays, we will inform you at the time of order confirmation.

2. Shipping Time & Methods

Estimated delivery times vary based on the destination and shipping method selected at checkout.
Standard shipping typically takes 7-20 business days, depending on the destination.
Express shipping options may be available at checkout for faster delivery.

3. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method, destination, and order weight.
Free shipping may be available for certain orders, as per ongoing promotions.

4. Tracking Information

A tracking number will be provided once your order has shipped. You can track your package via our website or the carrier’s tracking system.
If you do not receive a tracking number within the processing time, please contact us at info@shoppranaura.com.

5. Delayed or Lost Shipments

If your order is delayed beyond the estimated timeframe, please allow extra time due to unforeseen factors like customs clearance, weather conditions, or logistical issues.
If a package is lost in transit, we will assist in resolving the issue. However, we are not responsible for lost or stolen packages after confirmed delivery.

6. International Shipping

We offer worldwide shipping; however, delivery times and customs policies vary by country.
Buyers are responsible for any customs duties, taxes, or import fees imposed by their country.

7. Address Issues

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If a package is returned due to an incorrect address, reshipping fees will apply.

8. Contact Us

For any questions or concerns regarding your order’s shipment, please email us at info@shoppranaura.com.